Refund & Cancellations Policy

Section 1: Order Cancellations

You can cancel your order before it is confirmed on your side for free. Once the order is confirmed, there is a refund fee of 5%. During the last pre-shipping checklist, cancellation is still available against a restocking fee of 150 USD. After your agreement to ship the order, cancellation will not be available.

Section 2: Damages & Warranty

We only offer refunds for products damaged on arrival. For any issues, please contact us within 24 hours at

Section 3: Guarantee Policy Exclusions

Excludes user damage, used dolls, skin imperfections, nail issues, loose eyelashes, and makeup differences.

Section 4: How to Return Your Doll

Please contact us via live chat or email at for returns.