Shipping & Return

Shipping Guide offers discreet and free shipping with a tracking number on all orders worldwide. For more details, please refer to the sections below.

Section 1: Processing and Shipping Time

  • Custom Sex Dolls (Shipped From Factory): Since sex dolls are special and involve complex working procedures, the production time may vary:
    • Normal Full TPE dolls: 3-6 business days
    • TPE Body+Silicone Head dolls: 4-9 days (+10 days with implanted hair)
    • Full Silicone dolls: 20-30 days (+10 days with painting/implanted hair)
    • Please note that these are estimated timeframes and may vary depending on the specific brand and doll customization requested. Click here to view the specific production time for dolls of different brands.
  • Once your sex doll is completed, we will ship it out immediately. For specific shipping times to various regions, please refer to the following:
    • USA: 5-12 Business days, Tax-Free.
    • Canada: 5-12 Business days, Tax-Free.
    • Asian Countries: 10-25 Business days, Tax-Free.
    • European Countries: 10-20 Business days, Tax-Free.

Section 2: Shipping Options & Tracking

Our shipping partners are UPS, FedEx, TNT, and DHL. We will send a tracking number to your email once your doll is shipped. You can track your package and contact the courier to arrange a suitable delivery day if needed.

Please note: Overseas warehouse products do not provide pickup service, pickup service requires you to fill in the address of UPS or other transportation company's self-pickup point for self-pickup!

Track your order as follows:

For any problems, please email us at

Section 3: Packaging

Dolls are packed in plain carton boxes with no indication of the contents. Be aware that customs agents may open the boxes for inspection.

Return & Refund Policy

Section 1: Order Cancellations

Our website offers a 24-hour no-questions-asked cancellation policy without any additional fees. All costs incurred will be borne by our company, a service unmatched by other websites, aimed at providing the best customer experience and reconsideration time.

Section 2: Damages & Warranty

We only offer refunds for products damaged on arrival. For any issues, please contact us within 24 hours at

Section 3: Guarantee Policy Exclusions

Excludes user damage, used dolls, skin imperfections, nail issues, loose eyelashes, and makeup differences.

Section 4: How to Return Your Doll

Please contact us via live chat or email at for returns.